Alder Security: Wrapped Up in Lawsuits

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Alder Security, a name once synonymous with DIY home security, has found itself embroiled in a series of legal battles in recent years. These lawsuits, filed by customers and competitors alike, raise serious questions about the company’s practices and its commitment to fair competition and consumer protection.

One major lawsuit, brought by industry giant ADT, accuses Alder of deceptive sales practices. The jury found in favor of ADT, awarding them a staggering $4 million in damages. The court determined that Alder engaged in misleading tactics, luring customers away from ADT with false promises and hidden fees. This case set a precedent, highlighting the potential pitfalls of using Alder’s services.

Adding fuel to the fire, the Better Business Bureau (BBB) has received numerous customer complaints against Alder. These complaints range from poor customer service and billing issues to problems with the security system itself. Additionally, Alder has been accused of violating the Fair Credit Reporting Act by charging customers with lower credit scores higher activation fees, without proper disclosure.

The legal woes don’t end there. Alder is currently facing a class-action lawsuit alleging that the company harasses consumers with incessant debt collection robocalls, even after they’ve requested to stop. This lawsuit highlights yet another potential concern for consumers considering Alder’s services.

It’s important to note that Alder has denied all wrongdoing in these lawsuits. However, the sheer volume and nature of the allegations paint a troubling picture. If you’re considering using Alder Security, it’s crucial to research thoroughly and proceed with caution.

FAQs:

What are the specific allegations against Alder Security?

Alder Security has been accused of:
Deceptive sales practices
Poor customer service
Billing issues
Problems with the security system
Violations of the Fair Credit Reporting Act
Harassment with debt collection robocalls

Has Alder been found guilty of any wrongdoing?

A jury found Alder liable for deceptive sales practices in a lawsuit brought by ADT. However, the company has denied all other allegations.

What should I do if I am considering using Alder Security?

Before making any decisions, it is highly recommended to:
Research Alder thoroughly.
Read customer reviews.
Compare prices with other companies.
Understand the terms and conditions of any contract.
Be aware of the potential risks involved.

Is there a class-action lawsuit against Alder Security?

Yes, there is a class-action lawsuit against Alder alleging that the company harasses consumers with incessant debt collection robocalls.

What is the Better Business Bureau’s rating of Alder Security?

Alder Security currently has an “F” rating with the Better Business Bureau.

Where can I find more information about the lawsuits against Alder Security?

You can find more information about the lawsuits against Alder Security by searching online or contacting the relevant legal authorities.

References:

ADT awarded $4m in lawsuit against Alder: https://www.sdmmag.com/articles/93734-safe-security-wins-lawsuit-against-alderalarm-protection-technology
Alder | Better Business Bureau® Profile: https://www.bbb.org/us/ut/orem/profile/burglar-alarm-systems/alder-1166-22245938/complaints
Alder Hit with Class Action Over Allegedly ‘Incessant’ Debt Collection Robocalls: https://www.classaction.org/news/alder-hit-with-class-action-over-allegedly-incessant-debt-collection-robocalls

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