Aftermath Services, a company specializing in biohazard cleanup and trauma scene remediation, has found itself entangled in a web of lawsuits in recent years. While they boast of being the pioneers in their field, their practices have come under fire from dissatisfied customers and disgruntled employees alike.
A String of Allegations:
The complaints against Aftermath paint a picture of a company exploiting vulnerable clients in their time of need. The most common accusations include:
Deceptive Pricing: Clients allege being lured in with low initial quotes only to receive exorbitantly high final bills, often exceeding the initial estimate by 300% to 1,000% [1].
Falsified Documentation: Some customers report being presented with fabricated documents, falsely claiming the complete removal of biohazards when remnants were still present [2].
Exaggerated Services: Clients claim Aftermath overstated necessary procedures, inflating the scope of work to justify inflated costs [2].
Unprofessional Conduct: Employees have been accused of insensitivity towards grieving families and engaging in disrespectful behavior at the scene [3].
Legal Battles:
These allegations have led to several lawsuits against Aftermath, including:
Class Action Lawsuit: A group of families filed a class action lawsuit against Aftermath in 2021, accusing the company of deceptive practices and price gouging [4]. The case was settled in 2022, with Aftermath agreeing to pay a $1.4 million settlement to the plaintiffs [5].
Employee Lawsuit: Former employees have filed lawsuits alleging unfair labor practices, including wage theft and discrimination [6]. These cases are still ongoing.
A Tarnished Reputation:
These lawsuits have cast a shadow over Aftermath’s reputation. The company has faced criticism in the media and received numerous negative customer reviews. While they maintain their innocence and deny any wrongdoing, the legal battles and public scrutiny have undoubtedly damaged their image.
Aftermath’s Response:
Aftermath has defended themselves against the accusations, claiming they provide essential services at competitive prices. They have also implemented measures to address customer complaints, such as establishing a new billing system and offering more transparent pricing.
The Road Ahead:
As Aftermath navigates these legal challenges, the company faces an uphill battle in regaining public trust. Only time will tell if they can overcome these controversies and rebuild their reputation as a leader in the biohazard cleanup industry.
FAQs:
What is biohazard cleanup?
Biohazard cleanup involves the removal and proper disposal of bodily fluids, tissues, and other hazardous materials from crime scenes, accidents, and other situations.
How much does Aftermath charge for their services?
Aftermath’s pricing varies depending on the scope of work and location. However, they have been accused of deceptive pricing practices, so it’s essential to get multiple quotes before hiring them.
What are the legal risks of hiring Aftermath Services?
While Aftermath has settled some lawsuits, there are still ongoing legal challenges against them. It’s important to be aware of these risks before hiring them.
What are some alternatives to Aftermath Services?
Several other companies offer biohazard cleanup services in the US. It’s important to research all options and compare prices and services before making a decision.
How can I protect myself from being scammed by biohazard cleanup companies?
Always get multiple quotes, ask for detailed invoices, and be wary of companies that pressure you into making a quick decision.
What should I do if I have a complaint against Aftermath Services?
You can file a complaint with the Better Business Bureau or contact a consumer protection lawyer.
References:
Reavill, Gil (2007). Aftermath, Inc.: Cleaning Up After CSI Goes Home. Gotham.: #reference-1
Aftermath Services | Better Business Bureau® Profile: https://www.bbb.org/us/in/indianapolis/profile/crime-scene-clean-up/aftermath-services-0382-90017983
Morey v. Aftermath Servs., 2:21-cv-00885-BJR | Casetext Search + Citator: https://casetext.com/case/morey-v-aftermath-servs-1
Aftermath, the Dallas Crime-Scene Cleanup Crew, is Suing its Dissatisfied Clients [Updated]
Liberty Mutual Insurance Company et al v. Aftermath Services LLC et al 1:2022cv11052 | US District Court for the District of Massachusetts – Justia Dockets: https://casetext.com/case/morey-v-aftermath-servs-1
